The Park Hyatt Toronto is a beautiful hotel, and the Stillwater Spa
is no exception. The changerooms are clean and compact, and have personal tv viewing beds, a ladies only steam and hot tub and all the little conveniences you would want, from toothbrushes to q-tips. The waiting area for services is serene and relaxing, and they have a great selection of teas, fruits and biscotti for guests. The one major location drawback is that there's absolutely no natural light, since the spa is entirely underground. Somehow the space doesn't feel so fresh and healthy when you have no natural light or fresh air. Another problem was the showers; several of them were out of order, meaning ladies were waiting in line for a shower, and the water remained cold for a long time. Not exactly 5 star service.
In terms of services while at the Stillwter Spa I tested out their facial services. Luckily I was able to score a last minute appointment, so on a whim I hopped in a taxi, spent some time relaxing before my appointment and then blissed out with my facial.
The aesthetician, Kelly, was friendly and knowledgeable. When I went into the room she asked me within seconds if I was German or Polish because she could tell based on the slightly pink colouring that is different from the English pink skin, and is unique to Germany and Poland. I was shocked! Nobody ever guesses that I'm German; I have dark hair, hazel eyes and olive skin. Everyone thinks I'm Italian. Except for the super smart Kelly!
Throughout the facial I had a mixture of masks, creams, steam, extractions, and massages. The one thing that was noticeably missing was the high frequency machine, which apparently the Hyatt does not use as a rule. How disappointing! I've had facials with and without, and the facials without don't make any major difference to my skin, while the ones with the high frequency make my skin look much smoother, softer, and it reduces redness. That said, the hand massage and foot massage while waiting for some of the masques to work was lovely. I've never had that before in a spa, so it was a great treat.
Once I was done my spa services I relaxed a bit only to be located by staff and asked to pay as soon as I could. New tax laws were coming in and the spa had to charge me before there system switched over. Understandable, but I think the hotel could do a better job than hustling guests as soon as they check in to pay, and then again right after their service.
Overall the spa's score is 7.5/10. The actual facial was good, but no high frequency machine, the broken showers, and being chased to pay were not conducive to a great facial and a relaxing spa promise.
Photo Credit: Where.ca